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CUSTOMER SERVICE MENU
1.
 CONTACT INFO
2.
 ABOUT US
3.
 PAYMENT INFO
4.
 SHIPPING INFO
5.
 RETURN POLICY
6.
 PRODUCT GUARANTEE
7.
 SECURITY
9.
 WHOLESALE DIVISION
10.
 INTERNATIONAL ORDERS
 
CONTACT INFOTOP
Candle Bay
3440 West Warner Ave., Suite C & D
Santa Ana, CA 92704
Telephone: 877-590-6434

General Inquiry or Order Status: sales@candlebay.com
Business Development : craig@candlebay.com

Read our statement on privacy.

 
ABOUT USTOP
Candle Bay was started in June 2002 by two brothers who wanted to bring their high quality and unique brand of candles to the public. Candle Bay stocks some of the most unique candles you will find and offers them to the public at a great price, making sure quality is not compromised. Our mission is to satisfy each customer by providing personalized service and great prices. Candle Bay doesn’t have the big bucks of other online retailers, and must rely on repeat customers and word of mouth, making us a very customer-oriented company. If you like our site and service please share your experience with family and friends. Click Here to tell a friend.
 
PAYMENT INFOTOP
Candle Bay accepts Visa, Mastercard, American Express, and Discover credit cards via our secure online ordering system. This is the quickest and most reliable way to receive your order.

If you would like to pay by money order (we DO NOT accept personal checks), please make payable to Candle Bay and send it to the address below. Please include the items desired (include product ID), your email address, phone number, shipping address, and an additional $4.00 for US shipping. Click Here for our mail order form.

Candle Bay
3440 West Warner Ave., Suite C & D
Santa Ana, CA 92704

NOTE: Paying by money order typically delays your order about 7 to 10 days AND we can not guarantee that the merchandise you have ordered will still be in stock. Candle Bay must wait until we receive your money order and the funds must clear your bank, before any merchandise can be shipped.

 
SHIPPING INFOTOP
Delivery time will depend on product availability and shipping time. The following shipping options are available and refer to shipping time of all "in stock" items. All orders will be shipped after processing of the order (usually within 3-5 business days).

Standard Shipping: 4 to 10 business days
$0.00 - $11.99 $6.95
$12.00 - $30.00 $8.95
$30.01 - $50.00 $11.95
$50.01 - $75.00 $14.95
$75.01 - $100.00 $17.95
$100.01 - $150.00 $23.95
$150.01 - and Up 18% of Order Total

Priority Shipping: 4 to 6 business days
$0.00 - $11.99 $7.95
$12.00 - $25.00 $10.95
$25.01 - $50.00 $13.95
$50.01 - $75.00 $16.95
$75.01 - $100.00 $20.95
$100.01 - $150.00 $25.95
$150.01 - and Up 18% of Order Total

1 or 2 Day Express: 1 to 2 business days
$0.00 - $11.99 $23.95
$12.00 - $25.00 $30.95
$25.01 - $50.00 $38.95
$50.01 - $75.00 $44.95
$75.01 - $100.00 $49.95
$100.01 - $150.00 $54.95
$150.01 - and Up 30% of Order Total

 
RETURN POLICYTOP
Candle Bay strives to satisfy the customer, without you we wouldn't be in business. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 30 days of purchase date and we will promptly process your request and refund your money (less shipping charges) via crediting your credit card. There will be a 15% restocking fee on all opened or used items.

If you would like to return or exchange your order please send it to the address below. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 business days of receipt. Send only via US Mail (NOT UPS or FedEx) and DO NOT require a signature. Include a Delivery Confirmation, as we cannot be responsible for packages that cannot be confirmed as delivered by USPS.

Candle Bay
3440 West Warner Ave., Suite C & D
Santa Ana, CA 92704

 
PRODUCT GUARANTEETOP
Candle Bay only carries the highest quality candles and candle accessories. We stand behind the products we sell and if you're not completely satisfied with your purchase, feel free to return it within 30 days for a refund.
 
SECURITYTOP
Candle Bay takes your information and security very seriously and has measures in place to protect the loss, misuse, and alteration of the information under our control. All Online transactions are protected by secure server software. and the latest industry standard military grade 128 bit encryption technology will be our standard to protect your credit card information and keep your transaction details secure. If you still have concerns, you may order via mail or phone.
 
WHOLESALE DIVISIONTOP
Thank you for your interest in Candle Bay's wholesale and drop shipping program. There are no minimum quantities but there is a $150 minimum purchase per order (unless you are drop shipping, in which there is no minimum). If you would like drop shipping, there is a $3.00 drop ship fee per order and shipping is calculated at time of shipment and follows our standard shipping rates which can be found on our customer service page. If you would like a wholesale list please email sales@candlebay.com.
 
INTERNATIONAL ORDERSTOP
Currently we take international orders online via Candlebay.com, we also do accept them at our storefront on Amazon.com. If you would like us to ship the order outside the U.S. please click on our Amazon.com storefront link located below (simply use the search box located at the top right):

Amazon.com Storefront

We also take international orders via mail order. Click Here for our mail order form. We can only accept payment in the form of International Money Orders, our bank will not cash checks drawn on foreign banks so please make sure to send an International Money Order so your order is not delayed. Customer is responsible for any duty or custom charges that may apply.

Candle Bay
3440 West Warner Ave., Suite C & D
Santa Ana, CA 92704

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